Positive Culture
January 19, 2010
It’s a widely accepted fact people are happier when they are busy. Put another way, team members of accounting firms are happier during tax season. One of the things I have noticed inside of firms is the increase in “chatter” when team members aren’t busy. I define chatter as unproductive conversations. The chatter could be about the firm and/or another person etc.. One firm I work with added a “guiding principle” that team members were not allowed to be negative about the firm, another team member or client unless the person they were being negative about was in the room. It worked. Feedback from the Managing Partner is a lot less chatter and team members are being forced to confront issues head on.
Xcentric
Michael Lynton
Roy Keely
Trey James
Shannon Vincent
Chris James
Jason Conger
Jason
I agree. Not only are they happier when they’re busy, but they’re also more productive!
However, I’m okay with the chatter – it’s the gossip that gets me….I think that’s what you’re referring to in your note…..
‘Chatter’ is a good thing – it shows team engagement at the office and that the team is having fun at work……a goal we all strive for.